Complaints

If something has gone wrong, tell us and we will put it right where we can. Most problems are resolved by email within two working days.

How to complain

Write to support@orepractice.co.uk with the word "complaint" in the subject. Tell us what happened, when, and what you would like us to do. Include the email address on your account so we can find it.

What happens next

• We acknowledge the complaint within two working days.
• We investigate and give you a full answer within ten working days. If it needs longer, we tell you why and when to expect it.
• If you are not satisfied with the answer, reply and ask for it to be reviewed. A different person reviews it.

If we cannot agree

Nothing here affects your statutory rights, or your right to take a dispute to the courts of England and Wales. If you paid by card, your bank's chargeback process is also open to you, though we would rather hear from you first.

Reporting a question, rather than complaining

If a question or explanation looks wrong, use the report button on the question itself. That goes straight to the review queue with the question attached, which is faster than an email.